“We’ve been trying to let people know where we’re going to be at. We’re seeing that the neighbours are reminding their neighbours and I think it’s working really good.”
In addition to physical signs, the town has also posted alerts on its Facebook page, stating which streets crews are scheduled to clear next.
However, some are unhappy with how much notice they’re getting.
Sundai Holloway lives on Hawthorn Way and said signs asking residents to move their vehicles by 5 a.m. weren’t posted in her neighbourhood until the night before her street was to be plowed.
She says she never saw it until 7:45 a.m. on Jan. 27, when she saw multiple vehicles on her street – including hers — were ticketed for $30.
Hawthorn Way is listed as “Low” on the town’s plowing priority map so she questions why people need to move their vehicles at 5 a.m.
“They go through, they ticket us all, they ticket the guys in the back alley. In the five years I’ve been here, they’ve never cleared the snow before 10 o’clock in the morning,” she said.
“Why don’t they have us out at nine, which would be more realistic?”
Holloway’s neighbours Levi Ogilvie and his wife Kendall have two young children and put them to bed in the early evening.
Ogilvie said their family vehicle was ticketed as well. He said they never saw the sign either.
McInnis said people have until the crews arrive to move.
“What happened was, the bylaw enforcement officer was in front of the grader. So you weren’t getting a ticket at 5 a.m., you were getting a ticket if your vehicle was still on the street when the actual crew was coming,” he said.
“The sign will go up in the community the night before. So it’s conceivable that people didn’t see the sign if they were already parked when the signs were up.”
Allowing workers to do their jobs and remove snow is a high priority, he said.
But he adds that ticketing is the last resort for getting compliance, followed by communication first and then warning tickets.
Vehicles parked on the streets just as the sign was put up would have received them.
“Not tickets, but people did get a piece of paper on their vehicle. And the third stage in our process is the actual ticket or enforcement,” McInnis said.